At Advancemade Wear Sdn. Bhd., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order or contact us.
1. Information We Collect
We may collect information you provide when you:
- Create an account or place an order
- Make a payment
- Contact us
- Subscribe to our marketing communications
This may include your name, email address, phone number, billing and delivery address, order details and other information necessary to provide our services.
We may also collect basic technical information such as your device, browser, IP address and website activity.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Process payments
- Communicate with you about your orders
- Provide customer support
- Handle returns, refunds and exchanges
- Improve our website, products and services
- Maintain website security and prevent fraud
- Send promotional information where you have provided consent
3. Payment Information
Payments may be processed through third-party payment providers.
We may receive information necessary to confirm and manage your payment and order. We do not intend to store complete payment card details on our website unless required and permitted by applicable law.
Third-party payment providers may have their own privacy policies and terms.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing and shopping experience.
Cookies may be used to:
- Remember your preferences
- Support shopping and checkout
- Understand website usage
- Improve website performance
You may disable cookies through your browser settings, although some website features may not function properly.
5. Sharing Your Information
We may share necessary information with trusted service providers who help us operate our business, including:
- Payment providers
- Courier and delivery companies
- Website hosting and technology providers
- IT and security providers
- Professional advisers where necessary
We only share information that is reasonably necessary for the relevant purpose.
We do not sell your personal information.
6. Data Security
We take reasonable measures to protect your personal information against unauthorised access, misuse, loss or disclosure.
However, no method of electronic storage or Internet transmission is completely secure, so we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, process orders, maintain business records, resolve disputes and comply with applicable legal requirements.
When information is no longer required, we may securely delete or anonymise it where appropriate.
8. Your Privacy Rights
Subject to applicable Malaysian law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Ask how your information is being used
- Withdraw consent for certain uses where applicable
To make a privacy-related request, please contact us using the details below.
9. Marketing Communications
With your consent, we may send you updates about new products, promotions and special offers.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us.
Order confirmations, delivery updates and other necessary service communications may still be sent.
10. Children’s Privacy
Our website sells children’s clothing but is intended for parents, guardians and other customers who are legally permitted to make purchases.
We do not knowingly collect unnecessary personal information directly from children.
If you believe a child has provided personal information to us without appropriate consent, please contact us.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.
Any updates will be published on this page with a revised Last Updated date.
13. Governing Law
This Privacy Policy is governed by the laws of Malaysia.
14. Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us:
Advancemade Wear Sdn. Bhd.
Company Registration No.: 202601013679 (1675777-H)
Address:
1-1-3 BL Business Centre,
Solok Thean Teik, Bandar Baru Air Itam,
11500 Ayer Itam, Pulau Pinang, Malaysia
Phone: +601158741426
Email: advance.made@outlook.com