At Advancemade Wear Sdn. Bhd., we want you to receive your order in good condition and as described on our website. This policy explains when a return, refund or exchange may be accepted.
1. General Policy
All purchases are non-refundable and non-exchangeable, except in the circumstances stated in this Policy.
A return, refund or exchange may be considered if:
- You received the wrong item;
- The item materially differs from the product information shown on our website;
- The item arrives damaged or defective; or
- There is a significant delivery issue that requires our review.
2. Wrong or Incorrect Item
If you receive an item that is different from what you ordered, please contact us within 24 hours of delivery.
Please provide your order details and the required supporting evidence so that we can verify the issue.
If the issue is confirmed, we may offer a replacement, exchange or refund, depending on the circumstances.
3. Damaged or Defective Items
If an item arrives damaged or defective, please contact us within 24 hours of receiving your order.
We may request photographs, videos and other information to verify the condition of the item.
If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, exchange or refund.
4. Items That Do Not Match the Website
If an item materially differs from its description, specifications or advertised features, please contact us within 24 hours of delivery.
We will review the claim and, where appropriate, arrange a replacement, exchange or refund.
5. Required Evidence
For certain claims, we may require:
- A clear and continuous unboxing video showing the parcel, shipping label, packaging and item;
- Clear photographs of the item and packaging;
- Your order number and order details; and
- Other information reasonably required to assess the claim.
An unboxing video may be particularly important for claims involving missing, damaged or incorrect items.
6. 24-Hour Claim Period
All return, refund and exchange requests must be submitted within 24 hours of receiving the order.
Requests submitted after this period may not be accepted, except where otherwise required by applicable Malaysian law.
Please email your request to:
7. Condition of Returned Items
If a return or exchange is approved, the item must generally be:
- Unworn;
- Unwashed;
- Unused;
- Undamaged; and
- With original tags and packaging, where applicable.
Items that have been worn, washed, altered or damaged after delivery may not be eligible for return, except where the issue is due to a confirmed defect.
8. Refunds
If a refund is approved, it will generally be processed through the original payment method where reasonably possible.
The time required for the refund to reach your account may vary depending on your payment provider or financial institution.
9. Exchanges & Replacements
Approved exchanges or replacements are subject to product availability.
If the same item is unavailable, we may offer an alternative solution, such as a refund or another suitable product.
10. Non-Eligible Returns
We generally do not accept returns, refunds or exchanges for:
- Change of mind;
- Incorrect size selected by the customer;
- Items that have been worn or washed;
- Items damaged through customer use;
- Requests submitted after 24 hours; or
- Requests that do not meet the conditions of this Policy.
This is subject to any rights or protections that cannot legally be excluded under applicable Malaysian law.
11. Contact Us
For return, refund or exchange enquiries, please contact:
Advancemade Wear Sdn. Bhd.
Company Registration No.: 202601013679 (1675777-H)
Address:
1-1-3 BL Business Centre,
Solok Thean Teik, Bandar Baru Air Itam,
11500 Ayer Itam, Pulau Pinang, Malaysia
Phone: +601158741426
Email: advance.made@outlook.com